Frequently Asked Questions
Everything you need to know about your Knickerbocker orders.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Simply visit our returns portal to generate a prepaid shipping label.
Where are Knickerbocker garments manufactured?
We pride ourselves on ethical production. Our collection is manufactured in high-quality facilities across the United States, Portugal, and Japan, ensuring superior craftsmanship and fair labor practices.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Knickerbocker products?
To preserve the longevity of our fabrics, we recommend cold washing with like colors and hanging to dry. Specific care instructions can be found on the interior label of each garment.